When we're rushed, we
cut corners and we make more mistakes than usual. Social Security
employees are rushed. They're cutting corners. They're making lots of
mistakes. They're putting off difficult work. Even in the best of times,
there are some things which didn't get done properly to begin with that
need to be corrected but in these terrible times there are many, many
of these.
The stress on Social Security employees isn't going away. They
will remain overburdened indefinitely. My firm asks them to straighten
out their mistakes but they don't have time to do it. It's getting to
the point that I think the work isn't going to get done now. It's not
going to get done later. It's never going to get done, at least not in the foreseeable future.
What kinds of mistakes or omissions am I seeing? Let me list a few:
- Claimant's monthly benefits are authorized but nothing is done about paying the back benefits or attorney fees.
- Claimant
receives a small payment that is apparently their back benefits but it
seems far too low. No award certificate is issued so the claimant and
attorney can't figure out whether there has been a mistake.
- There's
what I call a phantom windfall offset. Claimant filed an SSI claim
which was quickly denied on income or resources. When the Title II claim
is approved, no back benefits are paid because they're waiting on
payment of the SSI benefits so they can do the windfall offset.
Meanwhile, no back benefits or attorney fees are paid.
- A
field office employee makes one telephone call to a claimant about
implementing SSI benefits. They can't leave a message so they
immediately deny the claim for failure to cooperate. (They're supposed
to make repeated efforts to contact the claimant and those who may be
able to help, such as the claimant's attorney but that takes time, so
they just get the claim off their desk by denying it.)
- A fee petition is approved. That's a little unusual so it doesn't get paid.
This
is a depressing, discouraging situation for an attorney like me who
wants to help his clients and who wants to receive the fees he's
entitled to for helping them.
Social
Security is undergoing enormous stress. I think it's fair to say it's
falling apart. Asking employees to work harder isn't going to solve the
problem. The systems updates and IT changes the agency is making hardly
help at all. Making employees come into the office every day would make
little or no difference. The only solution is a lot more employees, like
10,000 more, but that might cost another billion dollars or so a year
so it's out of the question now.
I don't think the message is getting through to the public or members of Congress about just how bad things are.
If you're in NC and want help with your Social Security disability claim, call Hall & Rouse, P.C. at 1-844-425-5347